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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Quality management
169
Qualitätsmanagement
169
Dienstleistungsqualität
57
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57
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53
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53
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36
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quality management
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Antony, Jiju
7
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He, Zhen
4
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Arni Basir
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Lenning, Jan
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Discussion papers / CEPR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
832
International Journal of Contemporary Hospitality Management
504
International Journal of Quality & Reliability Management
408
International journal of contemporary hospitality management
347
Tourism management : research, policies, practice
262
Total quality management & business excellence
247
The TQM journal : the international review of organizational improvement
233
SpringerLink / Bücher
227
International journal of quality & reliability management
214
The TQM Magazine
208
International journal of production research
204
Journal of hospitality marketing & management
199
International journal of productivity and quality management : IJPQM
196
Health care management review : HCM review
157
European journal of operational research : EJOR
152
International journal of production economics
141
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
141
Discussion paper / Centre for Economic Policy Research
139
Working paper / National Bureau of Economic Research, Inc.
122
Tourism economics : the business and finance of tourism and recreation
120
Journal of hospitality and tourism insights
117
Tourism management perspectives : TMP
117
The TQM Journal
102
Journal of health organization and management
101
International Journal of Operations & Production Management
93
Journal of business research : JBR
93
Management science : journal of the Institute for Operations Research and the Management Sciences
92
Journal of health economics
87
Journal of travel and tourism marketing
85
Springer eBook Collection
83
Health care management science
80
Quality management journal : QMJ
80
Worldwide Hospitality and Tourism Themes
65
Industrial Management & Data Systems
62
International journal of services and operations management : IJSOM
62
Technological forecasting & social change : an international journal
60
International journal of six sigma and competitive advantage : IJSSCA
59
Socio-economic planning sciences : the international journal of public sector decision-making
59
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ECONIS (ZBW)
258
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1
Combined analysis of service expectations and perceptions in lodging industry through
quality
function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
2
A modified EFQM Excellence Model for effective evaluation in the hotel industry
Liu, Yung-Lun
;
Ko, Pen-Fa
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1580-1593
Persistent link: https://www.econbiz.de/10011962111
Saved in:
3
Competition on unobserved attributes : the case of the
hospital
industry
Choné, Philippe
;
Wilner, Lionel
-
2020
Persistent link: https://www.econbiz.de/10012200768
Saved in:
4
Development and validation of a measurement instrument for assessing
quality
management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public
hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
7
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
Factors affecting patient satisfaction : an exploratory study for
quality
management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
9
Health-care technology management : developing the innovation skills through implementing soft TQM among Lebanese hospitals
Aoun, Malak
;
Hasnan, Norlena
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10011729351
Saved in:
10
The challenge of integrating innovation and
quality
management practice
Palm, K.
;
Lilja, J.
;
Wiklund, H.
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 34-47
Persistent link: https://www.econbiz.de/10011555078
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