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~isPartOf:"International journal of consumer studies"
~isPartOf:"The service industries journal"
~subject:"Consumer behaviour"
~subject:"USA"
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Consumer behaviour
USA
Konsumentenverhalten
100
Customer satisfaction
84
Kundenzufriedenheit
84
Dienstleistungssektor
82
Service industry
82
Bibliometrics
69
Bibliometrie
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Dienstleistungsqualität
68
Service quality
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systematic literature review
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customer satisfaction
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consumer behavior
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systematic review
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Altinay, Levent
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International journal of consumer studies
The service industries journal
Journal of retailing and consumer services
305
Journal of business research : JBR
176
International journal of hospitality management
161
Discussion paper / Centre for Economic Policy Research
118
Working paper / National Bureau of Economic Research, Inc.
84
The journal of services marketing
76
Journal of hospitality marketing & management
69
Journal of travel and tourism marketing
69
SpringerLink / Bücher
60
International journal of contemporary hospitality management
55
Service business
48
Tourism management : research, policies, practice
45
Asia Pacific journal of marketing and logistics
41
Services marketing quarterly
40
Journal of strategic marketing
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Tourism management perspectives : TMP
36
The international review of retail, distribution and consumer research
30
Journal of service management
29
Psychology & marketing
28
International journal of retail and distribution management
27
Journal of Islamic marketing
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
25
Journal of internet commerce
24
Journal of retailing
24
International journal of quality and service sciences
23
Technological forecasting & social change : an international journal
23
The journal of brand management : an international journal
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
22
International journal of business excellence : IJBEX
21
NBER working paper series
21
The TQM journal : the international review of organizational improvement
21
Journal of hospitality and tourism insights
20
Journal of the Academy of Marketing Science
20
Marketing intelligence & planning
20
The international journal of bank marketing : IJBM
20
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ECONIS (ZBW)
101
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
4
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
7
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
8
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
9
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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