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~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Dienstleistungsqualität
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
71
Kundenzufriedenheit
71
Service quality
63
Consumer behaviour
49
Konsumentenverhalten
49
Beziehungsmarketing
43
Relationship marketing
43
Services
31
Dienstleistung
30
Innovation
29
Innovation management
18
Innovationsmanagement
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Bibliometrics
17
Bibliometrie
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Customer service
14
Kundenservice
14
customer satisfaction
14
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13
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Kundenintegration
12
Tourism industry
12
Tourismuswirtschaft
12
Tourism
10
Tourismus
10
Betriebliche Wertschöpfung
9
Dienstleistungsinnovation
9
Holiday behaviour
9
Urlaubsverhalten
9
Value creation
9
customer loyalty
9
service quality
9
transformative service research
9
Arbeitszufriedenheit
8
Job satisfaction
8
Quality management
8
Qualitätsmanagement
8
Beschwerdemanagement
7
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64
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English
64
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Park, Sang-June
2
Rayburn, Steven W.
2
Roy, Sanjit
2
Wirtz, Jochen
2
Yi, Youjae
2
Aimin, Wang
1
Alkire, Linda
1
Altinay, Levent
1
Alves, Helena
1
Anderson, Sidney
1
Apetrei, Andreea
1
Arici, Hasan Evrim
1
Ashill, Nicholas
1
Barua, Zapan
1
Belanche, Daniel
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Black, Hulda G.
1
Bomfim, Emerson Luiz
1
Bossink, Bart
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Canhoto, Ana Isabel Domingos
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Castillo, Daniela
1
Cetin, Gurel
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Chang, Chia-Wen
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1
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1
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1
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1
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1
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The service industries journal
Journal of retailing and consumer services
201
International journal of hospitality management
197
Journal of business research : JBR
122
Discussion paper / Centre for Economic Policy Research
117
The journal of services marketing
90
Working paper / National Bureau of Economic Research, Inc.
85
Service business
71
Journal of hospitality marketing & management
70
International journal of contemporary hospitality management
64
Services marketing quarterly
56
Total quality management & business excellence
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of air transport management
50
Journal of travel and tourism marketing
50
SpringerLink / Bücher
50
Tourism management : research, policies, practice
47
International journal of services and operations management : IJSOM
46
International journal of quality & reliability management
41
Journal of service management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
The TQM journal : the international review of organizational improvement
39
International journal of quality and service sciences
34
Journal of service research
34
Asia Pacific journal of marketing and logistics
30
International journal of productivity and quality management : IJPQM
29
International journal of services, economics and management
28
Journal of hospitality and tourism insights
27
European Journal of Marketing
25
International journal of business excellence : IJBEX
24
Journal of service theory and practice
24
Journal of strategic marketing
24
Tourism management perspectives : TMP
24
Journal of service research : JSR
23
NBER working paper series
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of service theory and practice : JSTP
22
The international journal of bank marketing : IJBM
22
Discussion papers / CEPR
20
International journal of electronic marketing and retailing : IJEMR
20
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ECONIS (ZBW)
64
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
8
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
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