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Complexity of internal services : scale development and validation

Braun, Corina; Hadwich, Karsten - In: Journal of business research : JBR 69 (2016) 9, pp. 3508-3522

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Kooperative Dienstleistungen : Spannungsfelder zwischen Service Cooperation und Service Coopetition

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2019

Kooperation in Dienstleistungsnetzwerken -- Kooperationen in Service Ecosystemen -- Kooperation im Rahmen von … zwischen Anbietern und Nachfragern (Service Cooperation) bis hin zur Zusammenarbeit zwischen Wettbewerbern (Service Coopetition … Führung von Dienstleistungskooperationen. Der Inhalt • Kooperation in Dienstleistungsnetzwerken • Kooperationen in Service …

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Kooperative Dienstleistungen : Spannungsfelder zwischen Service Cooperation und Service Coopetition

Bruhn, Manfred (ed.); Hadwich, Karsten (ed.) - 2019

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Customer service well-being : scale development and validation

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Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts

Ji, Chunli; Prentice, Catherine - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

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Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

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A netnographical approach to typologizing customer engagement and corporate misconduct

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Customer engagement and its outcomes : the cross-level effect of service environment and brand equity

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An asymmetrical approach to understanding configurations of customer loyalty in the airline industry

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How do different types of customer engagement affect important relationship marketing outcomes? : an empirical analysis

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