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~accessRights:"restricted"
~person:"Hadwich, Karsten"
~person:"Prentice, Catherine"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
25
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Dienstleistung
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16
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16
Dienstleistungsqualität
15
Service quality
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Customer integration
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Hadwich, Karsten
Prentice, Catherine
Han, Heesup
27
Svensson, Göran
12
Rather, Raouf Ahmad
11
Bilgihan, Anil
9
Khan, Imran
9
Mattila, Anna S.
9
Quach, Sara
9
So, Kevin Kam Fung
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Wong, IpKin Anthony
9
Ahn, Jiseon
8
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8
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Klaus, Philipp
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Loureiro, Sandra Maria Correia
8
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8
Gong, Taeshik
7
Hwang, Jinsoo
7
Hyun, Sunghyup Sean
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Keiningham, Timothy
7
Kim, Wansoo
7
Roberts-Lombard, Mornay
7
Tanford, Sarah
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Yu, Jongsik
7
Aksoy, Lerzan
6
Cai, Ruiying
6
Fatma, Mobin
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Hollebeek, Linda D.
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Izogo, Ernest Emeka
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Journal of retailing and consumer services
5
International journal of hospitality management
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
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Journal of vacation marketing
1
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ECONIS (ZBW)
13
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1
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
2
Customer
service
well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Embracing or fighting the urge : a multilevel investigation on casino
service
, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The impact of artificial intelligence and employee
service
quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
The influence of brand experience and
service
quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of
service
environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
10
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
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