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~accessRights:"restricted"
~person:"Hadwich, Karsten"
~person:"Prentice, Catherine"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
26
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26
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21
Dienstleistung
17
Dienstleistungsqualität
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Hadwich, Karsten
Prentice, Catherine
Han, Heesup
31
Svensson, Göran
15
Klaus, Philipp
13
Rather, Raouf Ahmad
12
Gustafsson, Anders
11
Balaji, M. S.
10
Hwang, Jinsoo
10
Bilgihan, Anil
9
Mattila, Anna S.
9
Quach, Sara
9
So, Kevin Kam Fung
9
Sreejesh, S.
9
Wong, IpKin Anthony
9
Barnes, Donald C.
8
Gong, Taeshik
8
Japutra, Arnold
8
Loureiro, Sandra Maria Correia
8
Park, Jungkun
8
Roberts-Lombard, Mornay
8
Ahn, Jiseon
7
Cai, Ruiying
7
Chua, Bee-Lia
7
Keiningham, Timothy
7
Khan, Imran
7
Kim, Wansoo
7
Molinillo, Sebastian
7
Mortimer, Gary
7
Torres, Edwin N.
7
Yu, Jongsik
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Aksoy, Lerzan
6
Aslam, Wajeeha
6
Back, Ki-Joon
6
Baker, Melissa A.
6
Beatty, Sharon E.
6
De Keyser, Arne
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Deshwal, Pankaj
6
Hollebeek, Linda D.
6
Hyun, Sunghyup Sean
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The service industries journal
1
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ECONIS (ZBW)
12
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1
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
2
Customer
service
well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of
service
environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
The impact of artificial intelligence and employee
service
quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
8
The influence of brand experience and
service
quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino
service
, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
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