Narrow search
Showing 1 - 10 of 20
Cover Image
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
Cover Image
Earphone terminal quality improvement through sequential experimental design
He, Zhen; Zhang, Xu-tao; Xie, Gui-qing; Zhang, Min - In: International journal of quality & reliability management 32 (2015) 7, pp. 693-702
Persistent link: https://www.econbiz.de/10011442168
Cover Image
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Cover Image
Effect of organizational culture and quality management on innovation among Nigerian manufacturing companies : the mediating role of dynamic capabilities
Shuaib, Kabir Musa; He, Zhen; Song, Lisha - In: Quality management journal : QMJ 28 (2021) 4, pp. 223-247
Persistent link: https://www.econbiz.de/10012650363
Cover Image
Impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria
Shuaib, Kabir Musa; He, Zhen - In: Quality management journal : QMJ 28 (2021) 2, pp. 98-114
Persistent link: https://www.econbiz.de/10012500783
Cover Image
An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing; He, Zhen - In: International journal of production research 59 (2021) 6, pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
Cover Image
An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
Cover Image
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Cover Image
A systematic assessment of quality assurance-based food safety management system of Chinese edible oil manufacturer in view of context characteristics
Ren, Yingxue; He, Zhen; Luning, Pieternel A. - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 897-911
Persistent link: https://www.econbiz.de/10011581227
Cover Image
Design of extended warranty service in a dual supply channel
He, Zhen; Huang, Dali; He, Shuguang - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857