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~accessRights:"restricted"
~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Relationship marketing
9,529
Social web
8,984
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8,982
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8,808
Consumer behaviour
8,385
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8,175
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7,540
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6,906
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5,721
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3,662
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1,758
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1,756
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1,732
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1,655
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1,642
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1,617
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1,615
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1,395
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1,169
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1,168
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1,167
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1,131
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1,100
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1,059
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1,057
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1,036
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1,012
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1,009
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1,007
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970
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10
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9
Roy, Sanjit
9
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9
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8
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8
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8
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7
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Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
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Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Concurrent SIGPHIL_372ICIS (Virtual Only) Workshop on Products of Theorizing: Towards Native Theories of Emerging Information Technology <9., 2021, Online>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
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Dark Horse Innovation <Firma>
1
Digital Technologies in Teaching and Learning Strategies <Veranstaltung> <2021, Rostow am Don>
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
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Erich-Schmidt-Verlag
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1
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1
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1
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Journal of retailing and consumer services
222
International journal of hospitality management
206
Journal of business research : JBR
150
The journal of services marketing
95
Technological forecasting & social change : an international journal
79
Journal of hospitality marketing & management
75
Service business
75
International journal of contemporary hospitality management
64
The service industries journal
64
Total quality management & business excellence
59
Journal of travel and tourism marketing
55
Services marketing quarterly
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Journal of air transport management
49
Springer eBook Collection
47
International journal of services and operations management : IJSOM
46
The TQM journal : the international review of organizational improvement
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
SpringerLink / Bücher
40
Journal of Services Marketing
39
Journal of service management
39
International journal of quality & reliability management
36
Industrial marketing management : the international journal for industrial and high-tech firms
34
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Journal of service research
32
Journal of hospitality and tourism insights
31
Journal of service theory and practice
29
International journal of services, economics and management
28
Telecommunications policy : the international journal of digital economy, data sciences and new media
28
International journal of productivity and quality management : IJPQM
26
Tourism management perspectives : TMP
26
Journal of strategic marketing
25
The international journal of bank marketing : IJBM
25
International journal of business excellence : IJBEX
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International Journal of Bank Marketing
23
International journal of production economics
23
Journal of service research : JSR
23
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ECONIS (ZBW)
4,719
Other ZBW resources
177
RePEc
12
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
6
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
7
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
8
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
9
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
10
Can a CEO's YouTube apology following a service failure win customers' hearts?
Manika, Danae
;
Papagiannidis, Savvas
;
Bourlakis, Michael
- In:
Technological forecasting & social change : an …
95
(
2015
),
pp. 87-95
Persistent link: https://www.econbiz.de/10011474546
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