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1
The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan
(
contributor
);
Russell, Bob
(
contributor
)
-
2009
-
Online-Ausg.
Persistent link: https://www.econbiz.de/10013208048
Saved in:
2
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
3
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
4
Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya
;
Mohan, Ramesh
- In:
International journal of business innovation and …
27
(
2022
)
3
,
pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
Saved in:
5
Managerial competencies : a comparative study of US-
India
employer's needs
Agnihotri, Amit
;
Misra, Rajnish Kumar
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
2
,
pp. 92-106
Persistent link: https://www.econbiz.de/10014439908
Saved in:
6
Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
7
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
8
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia
;
Marsden, David
- In:
Human resource management journal
29
(
2019
)
2
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
Saved in:
9
Managing motivation in the contact center : the employment relationship of outsourcing and temporary agency workers
Sobral, Filipa
;
Chambel, Maria José
;
Castanheira, Filipa
- In:
Economic and industrial democracy
40
(
2019
)
2
,
pp. 357-381
Persistent link: https://www.econbiz.de/10012030749
Saved in:
10
Exploring employee retention and intention to leave within a call centre
Dhanpat, Nelesh
;
Modau, Faith D.
;
Lugisani, Phokela
; …
- In:
SA journal of human resource management : SAJHRM
16
(
2018
),
pp. 28-40
Persistent link: https://www.econbiz.de/10012111388
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