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1
Kundenorientierte
Kommunikation
: Konzeptionalisierung und empirische Analyse im Dienstleistungsbereich
Seidel, Alina
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013515473
Saved in:
2
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
I: Gestaltung eines Erwartungsmanagements als Herausforderung für das
Dienstleistungsmarketing
-- 1. Bedeutung eines …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
3
Neue Entwicklungen im
Dienstleistungsmarketing
Mühlbacher, Hans
(
ed.
);
Thelen, Eva
(
ed.
)
-
2002
-
Gabler Edition Wissenschaft
präsentiert die Vorträge des 8.
Dienstleistungsmarketing
-Workshops, der im Februar 2001 an der Universität Innsbruck veranstaltet …
Persistent link: https://www.econbiz.de/10013510131
Saved in:
4
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional
services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
5
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
6
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
7
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
8
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
9
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
10
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
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