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International Journal of Bank Marketing
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1
Service quality improving effects and recreational benefits for sports tourism : a case study
Yeh, Chun-Chu
;
Hua, Kuo-Ting
;
Huang, Chin-Huang
- In:
Tourism economics : the business and finance of tourism …
22
(
2016
)
6
,
pp. 1332-1337
Persistent link: https://www.econbiz.de/10011711856
Saved in:
2
The effect of tourism quality and memorable tourist experience on the satisfaction and revisit willingness of tourists to a tourism and leisure town
Gao, Huina
;
Liu, Chun
;
Qiu, Anqi
;
Wang, Yujia
;
Gao, Huicai
- In:
International journal of leisure and tourism marketing …
7
(
2022
)
4
,
pp. 325-348
Persistent link: https://www.econbiz.de/10014318731
Saved in:
3
A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh
;
Gupta, Munish
- In:
International journal of business competition and …
7
(
2020
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva
;
Sacramento, Claudia
;
Aryee, Samuel
- In:
Journal of management
45
(
2019
)
2
,
pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
Saved in:
6
Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira
- In:
International journal of applied management science
11
(
2019
)
2
,
pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
Saved in:
7
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
8
Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.
;
Blomme, Robert J.
;
Kil, Arie
;
Honyenuga, …
- In:
Advances in hospitality and leisure
18
(
2023
),
pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
Saved in:
9
A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of technology, policy and …
21
(
2021
)
4
,
pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
Saved in:
10
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu
;
Virta, Aleksi
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
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