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Lean management in hospitality : methods, applications and future directions
Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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Road towards Lean Six Sigma in service industry : a multi-factor integrated framework
Tsironis, Loukas K.; Psychogios, Alexandros G. - In: Business process management journal 22 (2016) 4, pp. 812-834
Persistent link: https://www.econbiz.de/10011602838
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An empirical study of benchmarking evaluation using MCDM in service industries
Bhupender Singh; Grover, Sandeep; Vikram Singh - In: Managerial auditing journal 32 (2017) 2, pp. 111-147
Persistent link: https://www.econbiz.de/10011619809
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Factorial structure for Six Sigma project barriers in Indian manufacturing and service industries
Ambekar, Suhas; Hudnurkar, Manoj - In: The TQM journal : the international review of … 29 (2017) 5, pp. 744-759
Persistent link: https://www.econbiz.de/10011799564
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A framework towards integrating TQM, knowledge management, and innovation to achieve business excellence in service organisations
Negi, Saurav - In: International journal of productivity and quality … 42 (2024) 3, pp. 380-404
Persistent link: https://www.econbiz.de/10015065608
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Investigating critical factors affecting the operational excellence of service firms in Jordan
Shehadeh, Rana Mohammad; Al-Zu'bi, Zu'bi M. F.; … - In: Journal of management research 8 (2016) 1, pp. 157-190
Persistent link: https://www.econbiz.de/10011436934
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The Service Productivity and Quality Challenge
Harker, Patrick T. - 1995
The recent global recession has revealed the vital importance of service-sector productivity in all developed economies …. The challenge for scholars and professionals in productivity management (economics and management science) in the coming … decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of …
Persistent link: https://www.econbiz.de/10013519866
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Impact of Six Sigma critical success factors on productivity improvement through absorptive capacity in the manufacturing industry in Saudi Arabia
Al-Atiyat, Amer; Ojo, Adedapo Oluwaseyi; Soh, Patrick … - In: International journal of productivity and quality … 32 (2021) 4, pp. 536-556
Persistent link: https://www.econbiz.de/10012516752
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Effective processes for quality assurance
Summers, Boyd L. - 2019 - 1st.
Introduction -- Quality assurance methods -- Measure benefits of quality assurance process improvement -- Quality assurance performance and improvement -- Answer questions from management and employees -- Manage risk management -- Quality assurance improvement with metrics -- Quality assurance...
Persistent link: https://www.econbiz.de/10013182326
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Does physician leadership affect hospital quality, operational efficiency, and financial performance?
Tasi, Michael C.; Keswani, Aakash; Bozic, Kevin J. - In: Health care management review : HCM review 44 (2019) 3, pp. 256-262
Persistent link: https://www.econbiz.de/10012103028