Narrow search
Showing 1 - 10 of 15,955
Cover Image
Service production process: implications for service productivity
Agya Yalley, Andrews; Singh Sekhon, Harjit - In: International Journal of Productivity and Performance … 63 (2014) 8, pp. 1012-1030
implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the … production process and its relationship with service productivity. Findings – The production process for services differs from …. Therefore, any advancement in services, particularly the conceptualisation and measurement of service productivity, is dependent …
Persistent link: https://www.econbiz.de/10014798371
Cover Image
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Cover Image
Benchmarking service quality in the urban water industry
Ananda, Jayanath; Pawsey, Nicholas - In: Journal of productivity analysis 51 (2019) 1, pp. 55-72
Persistent link: https://www.econbiz.de/10012305593
Cover Image
A cross-country study of service productivity
Sekhon, Harjit; Yalley, Andrews Agya; Roy, Sanjit; … - In: The service industries journal 36 (2016) 5/6, pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
Cover Image
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Cover Image
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon; Patterson, Paul G.; Ngo, Liem Viet - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Cover Image
Managing service productivity in Sub-Saharan African banks : the case of Nigerian knowledge workers
Olekanma, Obafemi Onyedikachi - In: The African context of business and society, (pp. 55-76). 2022
Persistent link: https://www.econbiz.de/10013476815
Cover Image
Exploring outsourcing service productivity from the buyer and supplier perspective : a case analysis in the fleet maintenance industry
Marques, Rafael; Teixeira, Rafael; Lacerda, Daniel Pacheco - In: Operations management research : OMR ; advancing … 16 (2023) 2, pp. 853-867
Persistent link: https://www.econbiz.de/10014330380
Cover Image
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Cover Image
Dienstleistungsmodellierung 2014 : Vom Servicemodell zum Anwendungssystem
Thomas, Oliver - 2014
Methoden und Werkzeuge zur Dienstleistungsmodellierung -- Modellierung und Konfiguration von Produkten und Dienstleistungen -- Produktivitätsbewertung und Bereitstellungsmodelle für IT-Dienstleistungen -- Wirtschaftszweige und innovative Anwendungssysteme.
Persistent link: https://www.econbiz.de/10014021009