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Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July; Praet, Ellen van; Van Vaerenbergh, Yves - In: Technology mediated service encounters, (pp. 17-43). 2019
Persistent link: https://www.econbiz.de/10012057340
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The impact of language style on consumers' reactions to online reviews
Wu, Luorong; Shen, Han; Fan, Alei; Mattila, Anna S. - In: Tourism management : research, policies, practice 59 (2017), pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
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The words leader/líder and their resonances in an Italo-Latin American multinational corporation
Gagiotti, Hugo; Marre, Diana - In: Leadership 13 (2017) 2, pp. 194-214
Persistent link: https://www.econbiz.de/10011774663
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Leadership, Management and the Welsh Language
Schedlitzki, Doris; Edwards, Gareth; While, Gethin - In: European management review : the journal of the … 14 (2017) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10011709969
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The effect of migration on international tourism flows : the role of linguistic networks and common languages
Okafor, Luke Emeka; Khalid, Usman; Burzynska, Katarzyna - In: Journal of travel research : a quarterly publication of … 61 (2022) 4, pp. 818-836
Persistent link: https://www.econbiz.de/10012880667
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French and language ideologies in a multilingual European Union institution : re-constructing the meaning of language choice at work
Lovrits, Veronika; Langinier, Hélène; Ehrhart, Sabine - In: International journal of cross cultural management 24 (2024) 1, pp. 149-166
Persistent link: https://www.econbiz.de/10014583458
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"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
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Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: The journal of services marketing 31 (2017) 4/5, pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
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Employee, branch, and brand switching: the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: Journal of Services Marketing 31 (2017) 4/5, pp. 452-470
Purpose The purpose of this study is to explore how service employee choice and use of language to initiate and … employee choice and use of language. These scenarios were complemented with a series of measurement scales. The instruments … effects of employee choice and use of language, the study grounds the model and the hypotheses in theoretical bases and …
Persistent link: https://www.econbiz.de/10014906141
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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352