The increased use of revenue management (RM) has generated the need for trained, skilled individuals who can execute the RM system. The primary objective of this study was to identify and validate the underlying dimensions of activities important to successful RM performance. The data (N = 197)...

E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the...

The paper investigates the path 'perceived service quality – perceived customer value – customer satisfaction – behavioural intentions' in Indian retail banking. The service quality attributes were identified from literature and finalised after interviews with bank managers. Two service...

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

In 2010 the Danish regions started a new program of public health surveillance in collaboration with the national and local health authorities using the short form health survey (SF-12) for measuring and reporting on health related quality of life among the Danish adult population. The...

The purpose of the present study was to examine the psychometric properties of scores from human resource development (HRD) climate survey instrument by Rao and Abraham (1986). Data were obtained from 403 Indian business executives working in both public and private sector business...

The success of any outsourced activity depends on the selection of right vendor and its relationship with the firm (Arshad et al., 2008). The selection of the right vendor is the most difficult challenge for the outsourcing firm. The study examines the client–vendor relationship of...

The purpose of this article is to develop a cloud computing adoption scale for Indian manufacturing, service, and process Industries. The scale development procedure has been followed from the previous studies and is refined further for clear understanding to adopt easily. In the first step, we...