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Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
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Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon; Ro, Heejung; Olson, Eric D. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
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Generation Z and their perceptions of well-being in tourism
Olson, Eric D.; Ro, Heejung - In: Generation Z marketing and management in tourism and …, (pp. 101-118). 2021
Persistent link: https://www.econbiz.de/10012594278
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Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Olson, Eric D.; Ro, Heejung - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 312-331
Persistent link: https://www.econbiz.de/10012259302
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Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA
Lee, Jumyong; Choi, Youngsoo; Breiter Terry, Deborah - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 589-610
Persistent link: https://www.econbiz.de/10011665504
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The impact of online reviews on attitude changes : the differential effects of review attributes and consumer knowledge
Lee, Seung Hyun; Ro, Heejung - In: International journal of hospitality management 56 (2016), pp. 1-9
Persistent link: https://www.econbiz.de/10011520926
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Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi; Ro, Heejung - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
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The impact of LGBT friendliness on sexual minority customers' perceptions and intentions to stay
Ro, Heejung; Khan, Marryam - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185285