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The service encounter
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Emotion
4,844
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4,045
Work behaviour
4,040
Leistungsmotivation
3,151
Work motivation
3,144
Consumer behaviour
2,109
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1,458
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917
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840
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828
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712
Relationship marketing
712
Arbeitspsychologie
709
Organizational psychology
707
Leadership
642
Managers
589
Führungskräfte
580
Customer satisfaction
578
Kundenzufriedenheit
576
Personalführung
576
Service quality
576
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570
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547
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539
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529
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Karatepe, Osman M.
38
De Clercq, Dirk
34
Septianto, Felix
32
Ashkanasy, Neal M.
28
Han, Heesup
25
Hur, Won-Moo
24
Bakker, Arnold B.
22
Luu Trong Tuan
19
Srivastava, Shalini
18
Liu, Yan
17
Ul Haq, Inam
17
Yam, Kai Chi
16
Shin, Yuhyung
15
Afsar, Bilal
14
Humphrey, Ronald H.
14
Khan, Abdul Karim
14
Kwan, Ho Kwong
14
Newman, Alexander
14
Welpe, Isabell M.
14
Wong, IpKin Anthony
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13
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13
Beehr, Terry A.
13
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13
Härtel, Charmine E. J.
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Lin, Chieh-Peng
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Schaufeli, Wilmar B.
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Wang, Zhen
13
Fu, Yang
12
He, Wei
12
Li, Yan
12
Loureiro, Sandra Maria Correia
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12
Prentice, Catherine
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Qu, Hailin
12
Ren, Shuang
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CRC Press.
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Dr. Rainer Hampp <Firma>
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Gottfried Wilhelm Leibniz Universität Hannover
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Griffiths School of Management / Annual International Conference on Business, Entrepreneurship and Ethics <7., 2016, Oradea>
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Nomos Verlagsgesellschaft
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Taylor and Francis.
1
Technische Universität Chemnitz
1
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1
World Bank Group
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Währung - Krise - Emotion. Eine interdisziplinäre Diskussion über kollektive Wahrnehmungsweisen von Wirtschaftskrisen <Veranstaltung> <2019, Hildesheim>
1
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International journal of hospitality management
318
Journal of business research : JBR
304
Journal of retailing and consumer services
174
Journal of business ethics : JOBE
152
International journal of human resource management
144
Leadership & organization development journal
137
Journal of business and psychology
133
Journal of vocational behavior
130
Tourism management : research, policies, practice
120
SpringerLink / Bücher
115
International journal of contemporary hospitality management
107
Journal of management & organization : JMO
103
Journal of managerial psychology
97
Personnel review
95
Academy of Management journal : AMJ
90
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
83
Journal of hospitality marketing & management
75
International journal of organizational analysis
73
The international journal of human resource management
73
Journal of business ethics : JBE
72
European management journal
68
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
66
International journal of manpower
65
Management research review
65
The service industries journal
64
Tourism management perspectives : TMP
64
Journal of economic behavior & organization : JEBO
62
Employee relations
56
Journal of career development
55
Human relations : towards the integration of the social sciences
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of organizational effectiveness : people and performance ; JOEPP
50
Journal of travel and tourism marketing
50
The journal of services marketing
50
Journal of management
49
Management decision
48
Public personnel management
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
Group & organization management : an international journal
45
Human systems management : HSM
45
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ECONIS (ZBW)
10,755
Other ZBW resources
108
RePEc
73
USB Cologne (EcoSocSci)
4
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1
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
3
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
The place and role of (moral) anger in organizational behavior studies
Lindebaum, Dirk
;
Geddes, Deanna
- In:
Journal of organizational behavior : OB ; the internat. …
37
(
2016
)
5
,
pp. 738-757
Persistent link: https://www.econbiz.de/10011596685
Saved in:
6
Employees' perceived use of leader power and implications for affect and work intentions
Zigarmi, Drea
;
Roberts, Taylor Peyton
;
Randolph, W. Alan
- In:
Human resource development quarterly
26
(
2015
)
4
,
pp. 359-384
Persistent link: https://www.econbiz.de/10011421051
Saved in:
7
Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? : a self-control perspective
Chi, Nai-Wen
;
Chang, Huo-Tsan
;
Huang, Hsien-Lier
- In:
Organizational behavior and human decision processes : …
131
(
2015
),
pp. 1-15
Persistent link: https://www.econbiz.de/10011422317
Saved in:
8
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
9
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
10
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
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