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The transformative outcomes of frontline employee adaptability for service value co-creation : a study of the banking sector
Hau Nguyen Le; Tram-Anh Ngoc Pham; Thuy Ngoc Pham - In: International journal of bank marketing 40 (2022) 3, pp. 401-424
Persistent link: https://www.econbiz.de/10013396353
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina; Tang, Liang; Bosselman, Robert - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 6, pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
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More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.; Maloni, Michael J. - In: Journal of business logistics 43 (2022) 2, pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
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Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis; Serra Cantallops, Antoni; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 10 (2016) 3, pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
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Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption
Prebensen, Nina K.; Xie, Jinghua - In: Tourism management : research, policies, practice 60 (2017), pp. 159-165
Persistent link: https://www.econbiz.de/10011675987
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Generational profiles in value co-creation interactions
Shulga, Lenna V.; Busser, James A.; Kim, Hyelin - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 196-217
Persistent link: https://www.econbiz.de/10011848350