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It’s about time (management)! : role overload as a bridge explaining relationships between helping, voice, and objective sales performance

Bachrach, Daniel G.; Rapp, Tammy L.; Ogilvie, Jessica; … - In: Journal of business research : JBR 172 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014546073

Managing virtual sales teams : challenges and evidence-based recommendations

Rapp, Tammy L.; Rapp, Adam A. - In: Organizational dynamics : a quarterly review of … 50 (2021) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10012520754

More than a showroom : strategies for winning back online shoppers

Bachrach, Daniel G.; Ogilvie, Jessica; Rapp, Adam; … - 2016

Persistent link: https://www.econbiz.de/10011419621

Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance

Ogilvie, Jessica; Rapp, Adam; Bachrach, Daniel G.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 11-26

Persistent link: https://www.econbiz.de/10011690132

More Than a Showroom : Strategies for Winning Back Online Shoppers

Bachrach, Daniel G. - 2016

Showrooming is a growing phenomenon in which customers browse products in a retail store and make purchases of similar products through an online vendor. The authors of this book offer retail managers strategic insight in how to stem the loss of resources to showrooming and transform showrooming...

Persistent link: https://www.econbiz.de/10012397909

Translating sales effort into service performance: it's an emotional ride

Ogilvie, Jessica; Rapp, Adam; Agnihotri, Raj; Bachrach, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 100-112

Persistent link: https://www.econbiz.de/10011734618

Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance

Bachrach, Daniel G.; Mullins, Ryan R.; Rapp, Adam A. - In: Industrial marketing management : the international … 62 (2017), pp. 88-99

Persistent link: https://www.econbiz.de/10011707070

The role of the sales-service interface and ambidexterity in the evolving organization : a multilevel research agenda

Rapp, Adam A.; Bachrach, Daniel G.; Flaherty, Karen E.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 59-75

Persistent link: https://www.econbiz.de/10011648253

Frontline service employee compliance with customer special requests

Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173

Persistent link: https://www.econbiz.de/10011485432

Social media technology use and salesperson performance : a two study examination of the role of salesperson behaviors, characteristics, and training

Ogilvie, Jessica; Agnihotri, Raj; Rapp, Adam; Trainor, Kevin - In: Industrial marketing management : the international … 75 (2018), pp. 55-65

Persistent link: https://www.econbiz.de/10011963372