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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj; Salah, Danial - In: International journal of quality and innovation 4 (2019) 3/4, pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
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Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei; Shi, Wenjing; Yuen, Kum Fai; Sun, Qipeng; Guo, … - In: International journal of logistics : research and … 22 (2019) 5, pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
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A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry
Chen, I-Shuo - In: Journal of air transport management 57 (2016), pp. 7-18
Persistent link: https://www.econbiz.de/10011610548
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Improving transportation service quality based on information fusion
Liou, James J.H.; Hsu, Chao-Che; Chen, Yun-Shen - In: Transportation Research Part A: Policy and Practice 67 (2014) C, pp. 225-239
How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the...
Persistent link: https://www.econbiz.de/10010930805
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A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
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Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
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A quantitative framework for health‐care service quality assessment in India
Thakkar, Jitesh J.; Thanki, Shashank; Guru, Sunita - In: Journal of modelling in management 18 (2023) 4, pp. 1064-1092
Persistent link: https://www.econbiz.de/10014335064
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Identification and modelling of factors influencing service recovery
Singh, Munish Pal; Shama, Satyendra Kumar; Chanda, Udayan - In: International journal of services and operations … 47 (2024) 4, pp. 496-514
Persistent link: https://www.econbiz.de/10015065120
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Patient satisfaction on hospital care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India
Sumathi G. N.; Elango, J.; Thenmozhi, M. - In: International journal of services and operations … 46 (2023) 4, pp. 560-583
Persistent link: https://www.econbiz.de/10015062956