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Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang; Hantula, Donald A.; Di Benedetto, C. Anthony - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
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The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments
Wu, Hung-che - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 540-565
Persistent link: https://www.econbiz.de/10010495843
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The effect of service interaction orientation on customer satisfaction and behavioral intention : the moderating effect of dining frequency
Liang, Rong-da; Zhang, Jun-shu - In: Asia Pacific journal of marketing and logistics 24 (2012) 1, pp. 153-170
Persistent link: https://www.econbiz.de/10009492358
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Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong; Du, Wenxuan; Youn, Hyewon - In: Asia Pacific journal of marketing and logistics 34 (2022) 3, pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
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Assessing two consumer behavioural intention models in a service environment
Parvin, Shehely; Wang, Paul; Ahmed, Jashim Uddin - In: Asia Pacific journal of marketing and logistics 29 (2017) 3, pp. 653-668
Persistent link: https://www.econbiz.de/10011739488
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Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga; Oliveira, Alessandro Silva de; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
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Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.; Kautish, Pradeep; Mehmood, Khalid - In: Asia Pacific journal of marketing and logistics 35 (2023) 12, pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem; Yi, Ho Taek; Boateng, Henry - In: Asia Pacific journal of marketing and logistics 34 (2022) 4, pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
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The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 435-463
Persistent link: https://www.econbiz.de/10011583360