Narrow search
Showing 1 - 10 of 948
Cover Image
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Cover Image
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale - In: The service industries journal 36 (2016) 5/6, pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Cover Image
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Cover Image
Relevant factors that affect service recovery performance
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Cover Image
Client influence and advertising standardization : a survey of ad agencies
Waller, David; Shao, Alan T.; Bao, Yeqing - In: The service industries journal 30 (2010) 13/14, pp. 2151-2161
Persistent link: https://www.econbiz.de/10008809596
Cover Image
A multi-sector comparison of relational learning and information and communication technologies adoption
Cegarra-Navarro, Juan-Gabriel; Wensley, Anthony K. P.; … - In: The service industries journal 30 (2010) 5/6, pp. 991-1005
Persistent link: https://www.econbiz.de/10003993346
Cover Image
How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Holzweber, Markus; Mattsson, Jan; Chadee, Doren; Raman, … - In: The service industries journal 32 (2012) 3/4, pp. 531-550
Persistent link: https://www.econbiz.de/10009510666
Cover Image
Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Rhee, Seung-kyu; Rha, June-young - In: The service industries journal 29 (2009) 11/12, pp. 1491-1512
Persistent link: https://www.econbiz.de/10003928483
Cover Image
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae; Gong, Taeshik - In: The service industries journal 29 (2009) 11/12, pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Cover Image
The effects of relational bonds on online customer satisfaction
Chen, Yi-ling; Chiu, Hung-chang - In: The service industries journal 29 (2009) 11/12, pp. 1581-1595
Persistent link: https://www.econbiz.de/10003928539