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Business relationships redesign with electronic commerce tools : an empirical investigation
Salo, Jari - In: Business process management journal 13 (2007) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10003513222
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy
Al-Shammari, Minwir - In: Business process management journal 29 (2023) 6, pp. 1706-1733
Persistent link: https://www.econbiz.de/10014381132
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Special issue: mobile customer relationship management
Schierholz, Ragnar (contributor) - 2007
Persistent link: https://www.econbiz.de/10003752554
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Mobile customer relationship management : an exploratory analysis of Italian applications
Valsecchi, Marta; Renga, Filippo Maria; Rangone, Andrea - In: Business process management journal 13 (2007) 6, pp. 755-770
Persistent link: https://www.econbiz.de/10003752556
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Mobile customer relationship management : underlying issues and challenges
Sinisalo, Jaakko; Salo, Jari; Karjaluoto, Heikki; … - In: Business process management journal 13 (2007) 6, pp. 771-787
Persistent link: https://www.econbiz.de/10003752558
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Contextual perceived value? : investigating the role of contextual marketing for customer relationship management in a mobile commerce context
Lee, Thaemin; Jun, Jongkun - In: Business process management journal 13 (2007) 6, pp. 798-814
Persistent link: https://www.econbiz.de/10003752562
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Mobilizing customer relationship management : a journey from strategy to system design
Schierholz, Ragnar; Kolbe, Lutz; Brenner, Walter - In: Business process management journal 13 (2007) 6, pp. 830-852
Persistent link: https://www.econbiz.de/10003752570
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Mobile technology in field customer service : big improvements with small changes
Rossi, Matti; Tuunainen, Virpi Kristiina; Pesonen, Marju - In: Business process management journal 13 (2007) 6, pp. 853-865
Persistent link: https://www.econbiz.de/10003752576