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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George; Gotzamani, Katerina D.; Georgiou, … - In: Business process management journal 23 (2017) 5, pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
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Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
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Process maturity and patient orientation in times of a health system reform
Bogodistov, Yevgen; Moormann, Jürgen; Sibbel, Rainer; … - In: Business process management journal 28 (2022) 1, pp. 258-272
Persistent link: https://www.econbiz.de/10013162267
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BPM for supporting customer relationship and profit decision
Lau, Henry; Nakandala, Dilupa; Samaranayake, Premaratne; … - In: Business process management journal 22 (2016) 1, pp. 231-255
Persistent link: https://www.econbiz.de/10011455487
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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Customer requirements based ERP customization using AHP technique
Parthasarathy, Sudhaman; Daneva, Maya - In: Business process management journal 20 (2014) 5, pp. 730-751
Persistent link: https://www.econbiz.de/10010415802
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Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy
Al-Shammari, Minwir - In: Business process management journal 29 (2023) 6, pp. 1706-1733
Persistent link: https://www.econbiz.de/10014381132
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Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
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Does big data analytics influence frontline employees in services marketing?
Motamarri, Sradhi; Akter, Shahriar; Yanamandram, Venkat - In: Business process management journal 23 (2017) 3, pp. 623-644
Persistent link: https://www.econbiz.de/10011744797