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~isPartOf:"International journal of hospitality management"
~subject:"Customer loyalty"
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Customer loyalty
Customer satisfaction
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
8
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Service quality
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marketing
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Airbnb
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Virales Marketing
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Wahrnehmung
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Gamage, Thilini Chathurika
2
Lai, Ivan K. W.
2
Mostafa Rasoolimanesh, S.
2
Tajeddini, Kayhan
2
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1
Böcker, Jens
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Camilleri, Mark Anthony
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Eggert, Andreas
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1
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1
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1
Leal, Catarina Correia
1
Martin, Emma
1
Martínez, Patricia
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1
Qumsieh-Mussalam, Gretel
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Rodríguez del Bosque, Ignacio A.
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Competence Site
International journal of hospitality management
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
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International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
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9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
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The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
Business Strategy Series
5
Diskussionspapier
5
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ECONIS (ZBW)
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1
Building relationships with customers - a first step towards (mass-) customization of products and services
Grether, Mark
-
1996
Although new technologies are still at a rudimentary stage, they are the foundation of an emerging generation of information systems which will change the traditional mass-marketing approach ...
Persistent link: https://www.econbiz.de/10005840509
Saved in:
2
Erfolgsfaktor in dynamischen Märkten: Aktives Management von Kundenbeziehungen
Böcker, Jens
-
2000
Vorliegendes Dokument untersucht die Gestaltung von Kundenbeziehungen zur Sicherung langfristiger zufriedenerer und loyaler Kunden.
Persistent link: https://www.econbiz.de/10005840514
Saved in:
3
Konzeptionelle Grundlagen des elektronischenKundenbeziehungsmanagements
Eggert, Andreas
-
2001
Vorliegendes Arbeitspapier beschäftigt sich den konzeptionellen Grundlagen des elektronischen Kundenbeziehungsmanagements.
Persistent link: https://www.econbiz.de/10005840515
Saved in:
4
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
5
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
6
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
7
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
8
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
9
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
10
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
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