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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin - In: International journal of hospitality management 85 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
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Drivers of hotel employee's voice behavior : a moderated mediation model
Lu, Allan Cheng Chieh; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241358
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The effect of cuisine creativity on customer emotions
Leong, Man Wai Aliana; Yeh, Shih-Shuo; Fan, Yu-Lin; … - In: International journal of hospitality management 85 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012241392
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
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Voicing out or switching away? : a psychological climate perspective on customers’ intentional responses to service failure
Li, Chang-Jun; Li, Fuli; Fan, Pan; Chen, Kai - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241438
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Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 86 (2020), pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
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"Service with a piercing" : does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?
Pinto, Luisa Helena; Vieira, Bruno Pinheiro; Fernandes, … - In: International journal of hospitality management 86 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012241515
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To gift or not to gift : how providing a memento affects a restaurant magician's tips
Frank, David G. - In: International journal of hospitality management 86 (2020), pp. 1-3
Persistent link: https://www.econbiz.de/10012241528
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Complementary services at hotels in accordance with their pricing strategy and the price sensitivity of tourists
Beerli-Palacio, Asunción; Martín-Santana, Josefa D.; … - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241730