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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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E-souvenir appification : QoS web based media delivery for museum apps
Sakkopoulos, Evangelos; Paschou, Mersini; Panagis, Yannis; … - In: Electronic commerce research 15 (2015) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10011284271
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A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
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Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews
Wang, Feifei; Yang, Yang; Tso, Kwok Fai Geoffrey; Li, Yang - In: Electronic commerce research 19 (2019) 4, pp. 863-884
Persistent link: https://www.econbiz.de/10012126614
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Mobile commerce and device specific perceived risk
Cozzarin, Brian P.; Dimitrov, Stanko - In: Electronic commerce research 16 (2016) 3, pp. 335-354
Persistent link: https://www.econbiz.de/10011556560
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Configuring managerial factors to enhance omnichannel experience and customer engagement behaviors for a solid loyalty loop
Suh, Taewon; Lee, Sang Bong - In: Electronic commerce research 23 (2023) 3, pp. 1591-1619
Persistent link: https://www.econbiz.de/10014383098
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The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina; Martinez, Luis F. - In: Electronic commerce research 23 (2023) 4, pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
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Online trust-building mechanisms for existing brands : the moderating role of the e-business platform certification system
Ke, Dan; Chen, Anran; Su, Chenting - In: Electronic commerce research 16 (2016) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10011527509
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Customer co-creation in B2C e-commerce : does it lead to better new products?
Pee, L. G. - In: Electronic commerce research 16 (2016) 2, pp. 217-243
Persistent link: https://www.econbiz.de/10011527512