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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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A new understanding of satisfaction model in e-re-purchase situation
Ha, Hong Youl; Janda, Swinder; Muthaly, Siva K. K. - In: European journal of marketing : EJM 44 (2010) 7/8, pp. 997-1016
Persistent link: https://www.econbiz.de/10008650642
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Relationship quality evaluation in retailers' relationships with consumers
Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1334-1365
Persistent link: https://www.econbiz.de/10008661725
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The role of mixed emotions in consumer behaviour : investigating ambivalence in consumers' experiences of approach-avoidance conflicts in online and offline settings
Penz, Elfriede; Hogg, Margaret K. - In: European journal of marketing : EJM 45 (2011) 1/2, pp. 104-132
Persistent link: https://www.econbiz.de/10009007631
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Impact of store environment on impulse buying behavior
Mohan, Geetha; Sivakumaran, Bharadhwaj; Sharma, Piyush - In: European journal of marketing : EJM 47 (2013) 10, pp. 1711-1732
Persistent link: https://www.econbiz.de/10010201718
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Store image attributes and customer satisfaction across different customer profiles within the supermarket sector in Greece
Theodoridis, Prokopis K.; Chatzipanagiotou, Kalliopi C. - In: European journal of marketing : EJM 43 (2009) 5/6, pp. 708-734
Persistent link: https://www.econbiz.de/10009525835
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The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.; Ward, Tony; Dagger, Tracey S. - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
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Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.; McColl-Kennedy, Janet R.; Dagger, Tracey S. - In: European journal of marketing : EJM 46 (2012) 9, pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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For better or for worse? : adverse effects of relationship age and continuance commitment on positive and negative word of mouth
Ranaweera, Chatura; Menon, Kalyani - In: European journal of marketing : EJM 47 (2013) 10, pp. 1598-1621
Persistent link: https://www.econbiz.de/10010201745
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How does brand innovativeness affect brand loyalty?
Pappu, Ravi; Quester, Pascale G. - In: European journal of marketing : EJM 50 (2016) 1/2, pp. 2-28
Persistent link: https://www.econbiz.de/10011453142