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Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.; Roy, Sanjit; Quazi, Ali - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
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The dynamic models of consumers' symbolic needs : in the context of restaurant brands
Han, Sung Ho; Bang, Nguyen; Simkin, Lyndon - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1348-1376
Persistent link: https://www.econbiz.de/10011609075
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Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young; Jang, Soo Cheong Shawn - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
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Clean indoor air : public demand for smoking bans
Claycomb, Cindy; Headley, Dean - In: European journal of marketing : EJM 47 (2013) 8, pp. 1293-1313
Persistent link: https://www.econbiz.de/10009787168
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Attention, emotions and cause-related marketing effectiveness
Guerreiro, João; Rita, Paulo; Trigueiros, Duarte - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1728-1750
Persistent link: https://www.econbiz.de/10011449307
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The impact of emotional arousal levels and valence on product evaluations : from regulatory goal perspective
Choi, Nak Hwan; Jung, Jae Min; Oyunbileg, Tamir; Yang, … - In: European journal of marketing : EJM 50 (2016) 1/2, pp. 78-99
Persistent link: https://www.econbiz.de/10011453244
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Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment
He, Hongwei; Zhu, Weichun; Gouran, Dennis S.; Kolo, Olivia - In: European journal of marketing : EJM 50 (2016) 1/2, pp. 236-259
Persistent link: https://www.econbiz.de/10011459636
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Pleasure and guilt : how do they interplay in luxury consumption?
Ki, Chungwha; Lee, Kangbok; Kim, Youn-Kyung - In: European journal of marketing : EJM 51 (2017) 4, pp. 722-747
Persistent link: https://www.econbiz.de/10011704237
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The bittersweet experience of being envied in a consumption context
Romani, Simona; Grappi, Silvia; Bagozzi, Richard P. - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
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Consumer anger: a label in search of meaning
Antonetti, Paolo - In: European journal of marketing : EJM 50 (2016) 9/10, pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837