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Service quality, experiential...
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Consumer behaviour
348
Konsumentenverhalten
347
Brand management
79
Markenführung
79
Brand image
75
Markenimage
75
Beziehungsmarketing
63
Relationship marketing
63
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59
Kundenzufriedenheit
59
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45
Markenartikel
45
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37
Service quality
37
Emotion
33
Advertising effects
32
Werbewirkung
32
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Dwivedi, Yogesh Kumar
5
Kaushik, Geetanjali
5
Moutinho, Luiz
5
Rana, Nripendra P.
5
Simintiras, Antonis C.
5
Dagger, Tracey S.
4
Mitchell, Vincent-Wayne
4
Roper, Stuart
4
Sharma, Piyush
4
Buil, Isabel
3
Canniford, Robin
3
De Chernatony, Leslie
3
Drennan, Judy
3
Grohmann, Bianca
3
Ha, Hong Youl
3
Janda, Swinder
3
Lowe, Ben
3
Oppewal, Harmen
3
Palmeira, Mauricio
3
Phau, Ian
3
Roy, Rajat
3
Spence, Mark T.
3
Woisetschläger, David
3
Yi, Youjae
3
Zielke, Stephan
3
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2
Andrews, Lynda
2
Angell, Robert
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Antonetti, Paolo
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Aspara, Jaakko
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2
Buchanan-Oliver, Margo
2
Büttner, Oliver B.
2
Cauberghe, Veroline
2
Chakravarti, Amitav
2
Chang, Aihwa
2
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European journal of marketing : EJM
Journal of business research : JBR
2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
Psychology & marketing
696
NBER working paper series
684
Working paper / National Bureau of Economic Research, Inc.
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER Working Paper
541
The service industries journal
481
Tourism management : research, policies, practice
452
SpringerLink / Bücher
444
Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
419
The journal of product & brand management
398
The journal of services marketing
395
Management science : journal of the Institute for Operations Research and the Management Sciences
390
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
365
Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
345
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Journal of the Academy of Marketing Science
324
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
Journal of consumer behaviour : an international research review
308
Journal of fashion marketing and management
303
The international review of retail, distribution and consumer research
301
Journal of marketing communications
300
The journal of consumer marketing
294
Technological forecasting & social change : an international journal
292
Journal of business ethics : JOBE
284
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
284
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ECONIS (ZBW)
382
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1
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
2
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
3
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
4
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
5
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
6
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
7
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
8
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
9
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
10
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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