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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi; Wong, IpKin Anthony; Chu, Rongwei; … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
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The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling; Peng, Norman; Hung, Kuang-peng - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.; Chen McCain, Shiang-Lih - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
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Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
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Decentral allocation planning in multi-stage customer hierarchies
Vogel, Sebastian; Meyr, Herbert - In: European journal of operational research : EJOR 246 (2015) 2, pp. 462-470
Persistent link: https://www.econbiz.de/10011338127
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An efficient genetic algorithm with a corner space algorithm for a cutting stock problem in the TFT-LCD industry
Lu, Hao-Chun; Huang, Yao-Huei - In: European journal of operational research : EJOR 246 (2015) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10011341190
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CRM in social media : predicting increases in Facebook usage frequency
Ballings, Michel; Van den Poel, Dirk - In: European journal of operational research : EJOR 244 (2015) 1, pp. 248-260
Persistent link: https://www.econbiz.de/10010531944
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Profit driven decision trees for churn prediction
Höppner, Sebastiaan; Stripling, Eugen; Baesens, Bart; … - In: European journal of operational research : EJOR 284 (2020) 3, pp. 920-933
Persistent link: https://www.econbiz.de/10012238921