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Achieving customer satisfaction through product-service systems
Pan, Jeh-Nan; Nguyen, Hung Thi Ngoc - In: European journal of operational research : EJOR 247 (2015) 1, pp. 179-190
Persistent link: https://www.econbiz.de/10011347107
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When should service firms provide free experience service?
Zhou, Wenhui; Lian, Zhaotong; Wu, Jinbiao - In: European journal of operational research : EJOR 234 (2014) 3, pp. 830-838
Persistent link: https://www.econbiz.de/10010360406
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Exploring two explanations of loyalty in application service provision
Goode, Sigi; Lin, Chinho; Fernández, Walter; Jiang, … - In: European journal of operational research : EJOR 237 (2014) 2, pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
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Optimal risk management for the sharing economy with stranger danger and service quality
Hong, Ji Hyun; Kim, Byung Cho; Park, Kyung-sam - In: European journal of operational research : EJOR 279 (2019) 3, pp. 1024-1035
Persistent link: https://www.econbiz.de/10012102829
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How responsive should a firm be to customers' expectations?
Fruchter, Gila E.; Wiszniewska-Matyszkiel, Agnieszka - In: European journal of operational research : EJOR 314 (2024) 1, pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
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Revenue management under customer choice behaviour with cancellations and overbooking
Sierag, D. D.; Koole, Ger M.; Mei, R. D. van der; Rest, … - In: European journal of operational research : EJOR 246 (2015) 1, pp. 170-185
Persistent link: https://www.econbiz.de/10011341676
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Efficiency of electronic service allocation with privately known quality
Widmer, Tobias; Leukel, Joerg - In: European journal of operational research : EJOR 255 (2016) 3, pp. 856-868
Persistent link: https://www.econbiz.de/10011556504
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On the value of subscription models for online grocery retail
Wagner, Laura; Pinto, Catarina; Amorim, Pedro - In: European journal of operational research : EJOR 294 (2021) 3, pp. 874-894
Persistent link: https://www.econbiz.de/10012591537
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"Buy online and pick up in-store" : implications for the store inventory
Saha, Kushal; Bhattacharya, Subir - In: European journal of operational research : EJOR 294 (2021) 3, pp. 906-921
Persistent link: https://www.econbiz.de/10012591540
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Facilitating consumer preferences and product shelf life data in the design of e-grocery deliveries
Fikar, Christian; Mild, Andreas; Waitz, Martin - In: European journal of operational research : EJOR 294 (2021) 3, pp. 976-986
Persistent link: https://www.econbiz.de/10012591573