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Analysing motivational factors influencing selection of commercial websites by consumer in the e-commerce (B2C)
Sameti, Ardalan; Khalili, Hamidreza; Sheybani, Hassan - In: International journal of electronic marketing and … 7 (2016) 1, pp. 39-65
Persistent link: https://www.econbiz.de/10011595025
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B2C social media value gap-model : a study of the Dutch online retailing
Constantinides, Efthymios; Schepers, Lonieke; Vries, … - In: International journal of electronic marketing and … 6 (2015) 3, pp. 179-193
Persistent link: https://www.econbiz.de/10011523760
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Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti; Ujang Sumarwan; Najib, Mukhamad - In: International journal of electronic marketing and … 10 (2019) 3, pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
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Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
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The determinants of website purchases : the role of e-custumer loyalty and word-of.mouth
Pereira, Hélia Gonçalves; Cardoso, Margarida; … - In: International journal of electronic marketing and … 8 (2017) 2, pp. 136-156
Persistent link: https://www.econbiz.de/10011796490
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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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Configuring retail fulfillment processes for omni-channel customer steering
Wollenburg, Johannes; Holzapfel, Andreas; Hübner, Alexander - In: International journal of electronic commerce : IJEC 22 (2018) 4, pp. 540-575
Persistent link: https://www.econbiz.de/10011932690
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Wholesale pricing or agency pricing on online retail platforms : the effects of customer loyalty
Chen, Lin; Nan, Guofang; Li, Minqiang - In: International journal of electronic commerce : IJEC 22 (2018) 4, pp. 576-608
Persistent link: https://www.econbiz.de/10011932699
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Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta - In: International journal of electronic commerce : IJEC 18 (2013/14) 4, pp. 97-116
Persistent link: https://www.econbiz.de/10010391419