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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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Experiencing flavourful fun : delighting customers the RB way
Tripathi, Vibhuti; Tandon, Anushree; Gupta, Ashish - In: Global business review 16 (2015) 2, pp. 341-347
Persistent link: https://www.econbiz.de/10011410133
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Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish; Saxena, Rajan; Jha, Sumi; Jagannathan, … - In: Global business review 17 (2016) 2, pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
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A framework of online customer experience : an Indian perspective
Bhattacharya, Arijit; Srivastava, Manjari - In: Global business review 21 (2020) 3, pp. 800-817
Persistent link: https://www.econbiz.de/10012259395
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How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803
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Summarizing factors of customer experience and building a structural model using total interpretive structural modelling technology
Sharma, Meenakshi; Tiwari, Prakash C.; Chaubey, D. S. - In: Global business review 17 (2016) 3, pp. 730-741
Persistent link: https://www.econbiz.de/10011603209
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Corporate social responsibility towards purchase intention across regional identity : a comparison between South Asia and Southeast Asia during COVID-19
Arachchi, H. A. D. M.; Samarasinghe, G. D. - In: Global business review 23 (2022) 6, pp. 1424-1461
Persistent link: https://www.econbiz.de/10013479690
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A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.; Farooqi, Rahela - In: Global business review 14 (2013) 3, pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
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Modelling customer delight in hotel industry
Goswami, Sinmoy; Sarma, Mrinmoy K. - In: Global business review 20 (2019) 2, pp. 405-419
Persistent link: https://www.econbiz.de/10012035708
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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565