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Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell; Chakraborty, Subhajit - In: Health marketing quarterly 35 (2018) 2, pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Patients' preferences for family medicine physicians' video biographies
Perrault, Evan K. - In: Health marketing quarterly 33 (2016) 4, pp. 342-352
Persistent link: https://www.econbiz.de/10011628493
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Social media : how hospital Facebook activity may influence patient satisfaction
Richter, Jason P.; Kazley, Abby Swanson - In: Health marketing quarterly 37 (2020) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
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The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
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Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana; Tan, P. J.; Dunn, S. P.; … - In: Health marketing quarterly 33 (2016) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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Subjective quality information : effects of patient experience outcomes and display formats on evaluation and choice intentions
Dietrich, Martin; Renner, Simone - In: Health marketing quarterly 32 (2015) 3, pp. 234-249
Persistent link: https://www.econbiz.de/10011383939
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A patient assignment algorithm for home care services
Hertz, Alain; Lahrichi, N. - In: Journal of the Operational Research Society : OR 60 (2009) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10003870494
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A hybrid data mining/simulation approach for modelling outpatient no-shows in clinic scheduling
Glowacka, K. J.; Henry, R. M.; May, J. H. - In: Journal of the Operational Research Society : OR 60 (2009) 8, pp. 1056-1068
Persistent link: https://www.econbiz.de/10003881999