Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsinnovation"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Determinanten der Wartezeit au...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsinnovation
Kundenzufriedenheit
Hospital
71
Krankenhaus
71
Dienstleistung
65
Services
64
Dienstleistungssektor
42
Service industry
42
Dienstleistungsqualität
35
Service quality
35
Innovation
31
Management
21
Gesundheitswesen
17
Health care system
17
Gesundheitsversorgung
16
Health care
16
Innovation management
16
Innovationsmanagement
16
Service innovation
16
Customer satisfaction
15
Freie Berufe
14
Großbritannien
14
Professional services
14
United Kingdom
14
Deutschland
12
Germany
12
service innovation
11
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
9
Relationship marketing
9
Theorie
9
Theory
9
Estimation
8
New product development
8
Produktentwicklung
8
Schätzung
8
healthcare
8
Business services
7
Information technology
7
more ...
less ...
Online availability
All
Undetermined
19
Type of publication
All
Article
28
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Language
All
English
28
Author
All
Rayburn, Steven W.
3
Lee, Changyong
2
Albuquerque, Pedro H.
1
Alkire, Linda
1
Anderson, Sidney
1
Arici, Hasan Evrim
1
Backhouse, Chris J.
1
Bantau, Gabriela
1
Baum, Tom
1
Bomfim, Emerson Luiz
1
Bossink, Bart
1
Bueno, Eduardo Veiga
1
Camén, Carolina
1
Carlberg, Per
1
Chen, Ja-shen
1
Chen, Jih-kuang
1
Falter, Mareike
1
Furrer, Olivier
1
Guimaraes, Tomas Aquino de
1
Hadwich, Karsten
1
Haghighi, Azin Mostajer
1
Henten, Anders
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Hon, Alice H. Y.
1
Hsiao, Chan
1
Hsu, Hao-Hsin
1
Jaaron, Ayham A. M.
1
Kamariotou, Maria
1
Kanbach, Dominik K.
1
Kang, Chang-yuil
1
Karlsson, Jenny
1
Kasnakoglu, Berna Tari
1
Kato, Heitor T.
1
Kerr, Don
1
Kim, Juram
1
Kim, Sung Eun
1
Kindström, Daniel
1
Kitsios, Fotis
1
Kowalkowski, Christian
1
more ...
less ...
Published in...
All
IZA Discussion Paper
The service industries journal
International journal of hospitality management
43
Journal of business research : JBR
24
The journal of services marketing
21
SpringerLink / Bücher
19
Health marketing quarterly
18
Journal of service management
18
Journal of service research : JSR
18
Health care management review : HCM review
17
International journal of contemporary hospitality management
17
International journal of quality and service sciences
14
Journal of hospitality marketing & management
14
Journal of retailing and consumer services
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of service research
11
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Services marketing quarterly
10
Total quality management & business excellence
10
The TQM journal : the international review of organizational improvement
9
The journal of business & industrial marketing
9
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
International journal of services and operations management
8
International journal of services and operations management : IJSOM
8
Service business
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of services, economics and management
7
Journal of service theory and practice
7
Research
7
International journal of business innovation and research : IJBIR
6
International journal of pharmaceutical and healthcare marketing
6
International journal of production economics
6
Journal of health organization and management
6
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
6
The Cornell hospitality quarterly
6
Cogent business & management
5
European review of service economics and management
5
International journal of services technology and management
5
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
10
of
28
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong
;
Lee, Hakyeon
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
Saved in:
4
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
5
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
6
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
7
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
8
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
9
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
10
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
