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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Service innovation"
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Kundenzufriedenheit
Service innovation
Hospital
71
Krankenhaus
71
Dienstleistung
65
Services
64
Dienstleistungssektor
42
Service industry
42
Dienstleistungsqualität
35
Service quality
35
Innovation
31
Management
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Gesundheitswesen
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Health care system
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Gesundheitsversorgung
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Health care
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Innovation management
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Theory
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Rayburn, Steven W.
3
Lee, Changyong
2
Albuquerque, Pedro H.
1
Alkire, Linda
1
Anderson, Sidney
1
Arici, Hasan Evrim
1
Backhouse, Chris J.
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Falter, Mareike
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Furrer, Olivier
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IZA Discussion Paper
The service industries journal
International journal of hospitality management
41
Journal of business research : JBR
32
The journal of services marketing
26
Journal of service management
23
SpringerLink / Bücher
19
Health marketing quarterly
18
International journal of contemporary hospitality management
18
Journal of service research : JSR
18
Health care management review : HCM review
17
Journal of hospitality marketing & management
14
International journal of quality and service sciences
12
Journal of retailing and consumer services
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of service research
11
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Services marketing quarterly
10
Total quality management & business excellence
10
International journal of production economics
9
Service business
9
The TQM journal : the international review of organizational improvement
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
International journal of services and operations management
8
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
Journal of service theory and practice
7
Research
7
European review of service economics and management
6
International journal of business innovation and research : IJBIR
6
International journal of pharmaceutical and healthcare marketing
6
Journal of health organization and management
6
Managing service quality : MSQ ; an international journal
6
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
6
The Cornell hospitality quarterly
6
The journal of business & industrial marketing
6
Cogent business & management
5
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ECONIS (ZBW)
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong
;
Lee, Hakyeon
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
Saved in:
4
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
5
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
6
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
7
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
8
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
9
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
10
Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 628-656
Persistent link: https://www.econbiz.de/10011718013
Saved in:
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