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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"service innovation"
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Kundenzufriedenheit
service innovation
Hospital
71
Krankenhaus
71
Dienstleistung
64
Services
63
Dienstleistungssektor
41
Service industry
41
Dienstleistungsqualität
34
Service quality
34
Innovation
31
Management
21
Gesundheitswesen
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Health care system
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Gesundheitsversorgung
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Innovation management
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Service innovation
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Rayburn, Steven W.
3
Lee, Changyong
2
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Alkire, Linda
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Arici, Hasan Evrim
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Backhouse, Chris J.
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IZA Discussion Paper
The service industries journal
International journal of hospitality management
38
Health care management review : HCM review
17
Health marketing quarterly
17
Journal of service research : JSR
17
The journal of services marketing
17
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Tourism management : research, policies, practice
12
Journal of business research : JBR
11
Journal of retailing and consumer services
11
Quality management journal : QMJ
11
Services marketing quarterly
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
International journal of quality and service sciences
10
Journal of service management
10
Journal of service research
10
International journal of services and operations management
9
Total quality management & business excellence
9
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
International journal of services, economics and management
7
The TQM journal : the international review of organizational improvement
7
International journal of pharmaceutical and healthcare marketing
6
International journal of services and operations management : IJSOM
6
International journal of services technology and management
6
Journal of health organization and management
6
Service business
6
Cogent business & management
5
European review of service economics and management
5
International journal of business innovation and research : IJBIR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
International journal of business innovation and research
4
International journal of innovation management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of service theory and practice : JSTP
4
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ECONIS (ZBW)
26
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1
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
2
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
3
The alignment of service architecture and organizational structure
Liu, Yang
;
Wei, Jiang
;
Zhou, Dan
;
Ying, Ying
;
Huo, Baofeng
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 396-415
Persistent link: https://www.econbiz.de/10011579213
Saved in:
4
Development of new technology-based services
Noh, Heeyong
;
Song, Youngkeun
;
Park, Ae-Soon
;
Yoon, Byungun
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 200-222
Persistent link: https://www.econbiz.de/10011583906
Saved in:
5
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
6
Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong
;
Lee, Hakyeon
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
Saved in:
7
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
8
Platform thinking for services : the case of human resources
Hofman, Erwin
;
Meijerink, Jeroen
- In:
The service industries journal
35
(
2015
)
3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10011296310
Saved in:
9
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
10
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
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