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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
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Diploma No Problem : Can Private Schools Be of Lower Quality than Public Schools?
Brunello, Giorgio; Rocco, Lorenzo - 2004
Motivated by anecdotal as well as econometric evidence from Italy, we ask whether private schools can provide lower … offering at a positive price lower quality than the public school can be an equilibrium. The calibrated parameters for Italy …
Persistent link: https://www.econbiz.de/10010262077
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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How unjust! An experimental investigation of supervisors' evaluation errors and agents' incentives
Marchegiani, Lucia; Reggiani, Tommaso; Rizzolli, Matteo - 2011
In our simple model the supervisor: i) cannot observe the agent's effort; ii) aims at inducing the agent to exert high effort; but iii) can only offer rewards based on performance. Since performance is only stochastically related to effort, evaluation errors may occur. In particular, deserving...
Persistent link: https://www.econbiz.de/10010282338
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"Conflict-performance assumption" or "performance-conflict assumption" : insights from franchising
Perrigot, Rozenn; López-Fernández, Begoña; Basset, Guy - In: Journal of retailing and consumer services 55 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012268839
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Vertical integration maintenance commitments
Nie, Pu-yan; Wang, Chan; Yang, Yong-cong - In: Journal of retailing and consumer services 47 (2019), pp. 11-16
Persistent link: https://www.econbiz.de/10011995431
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Optimal contracts with moral hazard and adverse selection in a live streaming commerce market
Zhang, Yanfen; Xu, Qi; Zhang, Guoqing - In: Journal of retailing and consumer services 74 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014364469
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658