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Flexibility and quality in logistics and relationships
Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
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Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia; Mariadoss, Babu John; Chennamaneni, … - In: Industrial marketing management : the international … 55 (2016), pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
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Examining a client network development framework for a logistics service provider : a longitudinal case study
Wang, Xiaobei; Sanchez Rodrigues, Vasco; Mason, Robert - In: Industrial marketing management : the international … 102 (2022), pp. 514-526
Persistent link: https://www.econbiz.de/10013259136
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Market orientation, employee development practices, and performance in logistics service provider firms
Ellinger, Alexander E.; Ketchen, David J.; Hult, G. Tomas M. - In: Industrial marketing management : the international … 37 (2008) 4, pp. 353-366
Persistent link: https://www.econbiz.de/10003733092
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Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín; Coughlan, Joseph; Kennedy, Aileen; … - In: Industrial marketing management : the international … 42 (2013) 6, pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
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Are knowledge intensive business services really co-produced? : overcoming lack of customer participation in KIBS
Santos, Juliana Bonomi; Spring, Martin - In: Industrial marketing management : the international … 50 (2015), pp. 85-96
Persistent link: https://www.econbiz.de/10011411706
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Success factors of service networks in the context of servitization : development and verification of an impact model
Weigel, Sabrina; Hadwich, Karsten - In: Industrial marketing management : the international … 74 (2018), pp. 254-275
Persistent link: https://www.econbiz.de/10011942369
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Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail - In: Industrial marketing management : the international … 78 (2019), pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
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The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja; Kadic-Maglajlic, Selma; … - In: Industrial marketing management : the international … 88 (2020), pp. 12-21
Persistent link: https://www.econbiz.de/10012285225