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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
71
Kundenzufriedenheit
71
Lieferantenmanagement
42
Supplier relationship management
42
Beziehungsmarketing
36
Relationship marketing
36
B-to-B-Marketing
23
Business-to-business marketing
23
Dienstleistungsqualität
21
Service quality
21
Consumer behaviour
11
Konsumentenverhalten
11
Arbeitszufriedenheit
10
Job satisfaction
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Salespeople
9
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Marketingmanagement
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China
4
Confidence
4
Customer service
4
E-commerce
4
Electronic Commerce
4
Emotion
4
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4
Kundenservice
4
Relationship satisfaction
4
Selling
4
Unternehmenserfolg
4
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4
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4
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4
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71
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Agnihotri, Raj
2
Christodoulides, George
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2
Hu, Michael Y.
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Khan, M. Sajid
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Krush, Michael T.
2
Naumann, Earl
2
Williams, Paul
2
Adomako, Samuel
1
Akareem, Husain Salilul
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Akter, Shahriar
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Arslanagic-Kalajdzic, Maja
1
Ashill, Nicholas J.
1
Ashok, Mona
1
Austen, Viola
1
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1
Backhaus, Christof
1
Bagozzi, Richard P.
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Banerjee, Sourindra
1
Barczak, Gloria
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bertels, Victoria
1
Bhatia, Sandhya
1
Birk, Matthias M.
1
Blocker, Christopher P.
1
Blut, Markus
1
Boutin Jr., Philip J.
1
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1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
422
International journal of hospitality management
355
Journal of business research : JBR
302
The journal of services marketing
192
Journal of Services Marketing
185
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
SpringerLink / Bücher
126
Cogent business & management
108
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
IMF Staff Country Reports
95
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Journal of air transport management
87
Service business
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
The international journal of bank marketing : IJBM
78
International journal of productivity and quality management : IJPQM
76
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
69
International journal of services and operations management
68
Total quality management & business excellence
67
International journal of quality and service sciences
65
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
International Journal of Quality & Reliability Management
63
The TQM Magazine
62
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ECONIS (ZBW)
71
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1
Developing a model of reciprocity in the importer-exporter relationship : the relative efficacy of economic versus social factors
Lee, Dong-Jin
;
Jeong, Insik
;
Lee, Hyoung Tark
;
Sung, Hye Jin
- In:
Industrial marketing management : the international …
37
(
2008
)
1
,
pp. 9-22
Persistent link: https://www.econbiz.de/10003650391
Saved in:
2
Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products
Skarmeas, Dionysis
;
Katsikeas, Constantine S.
; …
- In:
Industrial marketing management : the international …
37
(
2008
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10003650400
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3
Outsourcing the sales process : hiring a mercenery sales force
Rapp, Adam
- In:
Industrial marketing management : the international …
38
(
2009
)
4
,
pp. 411-418
Persistent link: https://www.econbiz.de/10003865356
Saved in:
4
The use of influence strategies in interdependent relationship : the moderating role of shared norms and values
Lai, Chi-Shiun
- In:
Industrial marketing management : the international …
38
(
2009
)
4
,
pp. 426-432
Persistent link: https://www.econbiz.de/10003865359
Saved in:
5
Linking account portfolio management to customer information : using customer satisfaction metrics for portfolio analysis
Gök, Osman
- In:
Industrial marketing management : the international …
38
(
2009
)
4
,
pp. 433-439
Persistent link: https://www.econbiz.de/10003865360
Saved in:
6
Antecedents and consequences of commitment in marketing research services: the client's perspective
Cater, Barbara
;
Zabkar, Vesna
- In:
Industrial marketing management : the international …
38
(
2009
)
7
,
pp. 785-797
Persistent link: https://www.econbiz.de/10003893190
Saved in:
7
Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka
;
Souchon, Anne L.
;
Farrell, Andrew M.
- In:
Industrial marketing management : the international …
36
(
2007
)
5
,
pp. 575-588
Persistent link: https://www.econbiz.de/10003483551
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8
A buyer's perspective on collaborative versus transactional relationships
Whipple, Judith M.
;
Lynch, Daniel F.
;
Nyaga, Gilbert N.
- In:
Industrial marketing management : the international …
39
(
2010
)
3
,
pp. 507-518
Persistent link: https://www.econbiz.de/10003976599
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9
Customer response to dissatisfaction : a synthesis of literature and conceptual framework
Ferguson, Jodie L.
;
Johnston, Wesley J.
- In:
Industrial marketing management : the international …
40
(
2011
)
1
,
pp. 118-127
Persistent link: https://www.econbiz.de/10008907883
Saved in:
10
Does salesperson's customer orientation create value in B2B relationships? : empirical evidence from India
Singh, Ramendra
;
Koshy, Abraham
- In:
Industrial marketing management : the international …
40
(
2011
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10008907887
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