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Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Information systems research : ISR 33 (2022) 1, pp. 43-54
Persistent link: https://www.econbiz.de/10013188240
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Social media strategies in product-harm crises
He, Shu; Rui, Huaxia; Whinston, Andrew B. - In: Information systems research : ISR 29 (2018) 2, pp. 362-380
Persistent link: https://www.econbiz.de/10011880195
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Social media marketing, quality signaling, and the Goldilocks principle
Nian, Tingting; Sundararajan, Arun - In: Information systems research : ISR 33 (2022) 2, pp. 540-556
Persistent link: https://www.econbiz.de/10013363070
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Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
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Product-oriented web technologies and product returns : an exploratory study
De, Prabuddha; Hu, Yu Jeffrey; Rahman, Mohammad S. - In: Information systems research : ISR 24 (2013) 4, pp. 998-1010
Persistent link: https://www.econbiz.de/10010228979
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Does the Web reduce customer service cost? : empirical evidence from a call center
Kumar, Anuj; Telang, Rahul - In: Information systems research : ISR 23 (2012) 3/1/2, pp. 721-737
Persistent link: https://www.econbiz.de/10009656043
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Balancing IT with the human touch : optimal investment in IT-based customer service
Ba, Sulin; Stallaert, Jan; Zhang, Zhongju - In: Information systems research : ISR 21 (2010) 3, pp. 423-442
Persistent link: https://www.econbiz.de/10008660913
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Why following friends can hurt you : an exploratory investigation of the effects of envy on social networking sites among college-age users
Krasnova, Hanna; Widjaja, Thomas; Buxmann, Peter; … - In: Information systems research : ISR 26 (2015) 3, pp. 585-605
Persistent link: https://www.econbiz.de/10011372831
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Content and collaboration : an affiliation network approach to information quality in online peer production communities
Kane, Gerald C.; Ransbotham, Sam - In: Information systems research : ISR 27 (2016) 2, pp. 424-439
Persistent link: https://www.econbiz.de/10011508258
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Distinction and status production on user-generated content platforms : using Bourdieu's theory of cultural production to understand social dynamics in online fields
Levina, Natalia; Arriaga, Manuel - In: Information systems research : ISR 25 (2014) 3, pp. 468-488
Persistent link: https://www.econbiz.de/10010469118