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Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework
Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71
Persistent link: https://www.econbiz.de/10011618174
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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A methodology to measure the service quality of online shopping of electronic goods in India
Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: International journal of Indian culture and business … 6 (2013) 2, pp. 227-247
Persistent link: https://www.econbiz.de/10009741352
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Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
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Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Dixit, Saumya; Vaish, Anurika; Venkatesan, S. - In: International journal of Indian culture and business … 4 (2011) 6, pp. 685-697
Persistent link: https://www.econbiz.de/10009377762
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Linking perceived service quality dimensions, customer satisfaction and perceived vlue with behavioural intentions in Indian retail banking : an SEM study
Gera, Rajat; Sebastian, V. J. - In: International journal of Indian culture and business … 5 (2012) 6, pp. 667-695
Persistent link: https://www.econbiz.de/10009630136
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An empirical assessment of retail service quality in India
Gopalan, Rema; Sreekumar - In: International journal of Indian culture and business … 7 (2013) 2, pp. 240-260
Persistent link: https://www.econbiz.de/10009784114
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Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 3, pp. 358-377
Persistent link: https://www.econbiz.de/10011665095
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Customer oriented service culture and its impact on customer loyalty in organised retail context
Shah, Tejas R.; Jain, Amrit - In: International journal of Indian culture and business … 11 (2015) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
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Who matters most in services : detractors, passively satisfied or promoters?
Pandey, Shivendra Kumar - In: International journal of Indian culture and business … 13 (2016) 2, pp. 170-181
Persistent link: https://www.econbiz.de/10011665025