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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng; Fong, Lawrence Hoc Nang; Ye, Shun - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
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Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
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The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk; Dedeoğlu, Bekir Bora; Balikçioglu, Sevgi - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
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Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou; Kalargyrou, Valentini - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios; Theocharous, Antonis L.; … - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim; Aldakhil, Abdullah Mohamed; Wu, Chengzhong; … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033