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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Internet marketing"
~subject:"Service quality"
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Internet marketing
Service quality
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
54
Kundenzufriedenheit
54
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48
Hotel industry
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Hotellerie
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Alnawas, Ibrahim
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International journal of contemporary hospitality management
Journal of retailing and consumer services
234
Journal of business research : JBR
177
International journal of hospitality management
135
The journal of services marketing
115
The service industries journal
95
Services marketing quarterly
63
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service management
57
Journal of service research : JSR
56
Industrial marketing management : the international journal for industrial and high-tech firms
50
Service business
48
Journal of travel and tourism marketing
46
International journal of internet marketing and advertising : IJIMA
43
Cogent business & management
42
Journal of service research
42
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
37
International journal of electronic marketing and retailing : IJEMR
36
Marketing intelligence & planning
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
The TQM journal : the international review of organizational improvement
32
International journal of quality and service sciences
31
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
SpringerLink / Bücher
30
Psychology & marketing
27
The international journal of bank marketing : IJBM
27
International journal of services and operations management
26
The journal of product & brand management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of electronic customer relationship management : IJECRM
24
Journal of marketing
24
International journal of services, economics and management
23
Journal of air transport management
23
Journal of internet commerce
23
Journal of service theory and practice : JSTP
23
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ECONIS (ZBW)
52
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1
Segmenting customers by participation : an innovative path to
service
excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
2
The effect of
service
failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
3
Does standardized
service
fit all? : novel
service
encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
4
Investigating an innovative
service
with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
5
The impact of abusive supervision on
service
employees' proactive customer
service
performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
6
Service
quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
7
Customer satisfaction,
service
quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
8
Customers' perceived website
service
quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
9
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
10
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
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