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Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19’s economic impact
Waller, Gary; Abbasian, Saeid - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2134-2153
Persistent link: https://www.econbiz.de/10013412539
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Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya; Liu, Qing; Ferns, Bo H.; Countryman, Cary C. - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Performance assessment using value-chain analysis in Mozambique
Sharma, Amit; Christie, Iain T. - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 282-299
Persistent link: https://www.econbiz.de/10003976225
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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
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"One size doesn't fit all" : tourism and hospitality employees' response to internal brand management
King, Ceridwyn - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 517-534
Persistent link: https://www.econbiz.de/10008651307
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Influence of leadership competency and organizational culture on responsiveness and performance of firms
Asree, Susita; Zain, Mohamed; Razalli, Mohd Rizal - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 500-516
Persistent link: https://www.econbiz.de/10008651308