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~isPartOf:"International journal of contemporary hospitality management"
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Hotel industry
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Service quality
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Dienstleistungsqualität
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Consumer behaviour
127
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Customer satisfaction
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Karatepe, Osman M.
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International journal of contemporary hospitality management
International journal of hospitality management
1,268
Zi you zhong guo zhi gong ye
763
Tourism management : research, policies, practice
437
The service industries journal
428
Journal of business research : JBR
409
Journal of retailing and consumer services
385
Journal of hospitality marketing & management
305
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Working paper / National Bureau of Economic Research, Inc.
240
The journal of services marketing
237
NBER working paper series
231
Journal of travel and tourism marketing
228
NBER Working Paper
209
Economic review : issued bi-monthly
197
Tourism economics : the business and finance of tourism and recreation
190
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
187
Industrial marketing management : the international journal for industrial and high-tech firms
178
Journal of air transport management
178
Applied economics
177
Auditing : a journal of practice & theory
176
Review of Pacific Basin financial markets and policies
158
Service business
153
Services marketing quarterly
151
Journal of Services Marketing
139
The TQM journal : the international review of organizational improvement
137
Tourism management perspectives : TMP
136
Cogent business & management
126
International journal of quality and service sciences
126
International journal of productivity and quality management : IJPQM
124
International journal of quality & reliability management
121
International journal of services and operations management
121
Journal of service research : JSR
119
Technological forecasting & social change : an international journal
117
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
Journal of service management
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
111
Health care management review : HCM review
110
SpringerLink / Bücher
108
Discussion paper series / IZA
105
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ECONIS (ZBW)
454
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1
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
2
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
3
Customer profitability analysis with time-driven activity-based costing : a case study in a hotel
Dalci, Ilhan
;
Tanis, Veyis
;
Kosan, Levent
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 609-637
Persistent link: https://www.econbiz.de/10008651302
Saved in:
4
Hotel loyalty programs : how valuable is valuable enough? : Lijia (Karen) Xie and Chih-Chien Chen
Xie, Lijia Karen
;
Chen, Chih-chien
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 107-129
Persistent link: https://www.econbiz.de/10010249707
Saved in:
5
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
6
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
7
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
8
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
9
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
10
A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill
;
Chan, Andrew
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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