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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector

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Organizational design, quality management and competitive advantage in hotels

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Supply chain quality management : an empirical study

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Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

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The structural relationship between TQM, employee satisfaction and hotel performance

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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

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