//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Churn-Management im B2B-Kontex...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
7
more ...
less ...
Online availability
All
Undetermined
78
Type of publication
All
Article
120
Type of publication (narrower categories)
All
Article in journal
120
Aufsatz in Zeitschrift
120
Case study
1
Fallstudie
1
Language
All
English
120
Author
All
Han, Heesup
5
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Gursoy, Dogan
2
Huang, Songshan
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Kim, Soyeon
2
King, Ceridwyn
2
Lee, Jin-soo
2
Li, Yaoqi
2
Lo, Ada S.
2
Luu Trong Tuan
2
Mattila, Anna
2
Raab, Carola
2
Rahimi, Roya
2
Sparks, Beverley
2
Tanford, Sarah
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Abbott, JéAnna Lanza
1
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Aluri, Ajay
1
Ammari, Nedra Bahri
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Asante, Bismark Omane
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Babakus, Emin
1
Bai, Billy
1
Baker, Melissa A.
1
Ballester, Estefania
1
Baloglu, Seyhmus
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
SpringerLink / Bücher
2,268
Industrial marketing management : the international journal for industrial and high-tech firms
881
Journal of business research : JBR
731
Journal of retailing and consumer services
585
Europäische Hochschulschriften / 5
562
Springer eBook Collection
532
Gabler Edition Wissenschaft
496
Springer eBook Collection / Business and Economics
448
Research
350
The journal of business & industrial marketing
342
Lehrbuch
287
International journal of hospitality management
285
Ifo Schnelldienst
242
The journal of services marketing
229
Working paper / National Bureau of Economic Research, Inc.
198
The service industries journal
196
Journal of the Academy of Marketing Science
187
Journal of strategic marketing
180
NBER working paper series
176
ifo Schnelldienst
168
Gabler Research
153
Journal of business-to-business marketing
152
Journal of marketing
152
essentials
152
International journal of electronic customer relationship management : IJECRM
144
Neue betriebswirtschaftliche Forschung : Nbf
130
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
129
DUV / Wirtschaftswissenschaft
122
Journal of service research : JSR
120
Journal of travel and tourism marketing
119
NBER Working Paper
119
Marketing intelligence & planning
118
Gabler-Edition Wissenschaft
117
Psychology & marketing
117
Journal of hospitality marketing & management
115
The journal of brand management : an international journal
115
The journal of product & brand management
115
Discussion paper / Centre for Economic Policy Research
113
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
113
more ...
less ...
Source
All
ECONIS (ZBW)
120
Showing
1
-
10
of
120
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
2
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
3
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
4
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
6
Customer relationship management for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
Saved in:
7
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
8
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
9
Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert
;
Cairncross, Grant
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
Saved in:
10
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->