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The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu; Au, Wai Ching; Baum, Tom - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie; Fong, Lawrence Hoc Nang; So, Amy Siu Ian - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
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The impacts of quality and quantity attributes of Airbnb hosts on listing performance
Xie, Karen; Mao, Zhenxing - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2240-2260
Persistent link: https://www.econbiz.de/10011761799
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Sharing information now vs later : the effect of temporal contiguity cue and power on consumer response toward online reviews
Wu, Luorong; Shen, Han; Li, Mimi; Deng, Qian - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 648-668
Persistent link: https://www.econbiz.de/10011687632
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Perceived price and trustworthiness of online reviews : different levels of promotion and customer type
Pan, Huifeng; Liu, Zhiqiang; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3834-3854
Persistent link: https://www.econbiz.de/10013413105
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes
Akhtar, Nadeem; Siddiqi, Umar Iqbal; Islam, Tahir; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2026-2047
Persistent link: https://www.econbiz.de/10013412136